Privacy Policy
The Data Controller under this Privacy Policy is GENMUGAME CO., LTD. (“GENMU,” “we,” “our,” or “us”).
We value the privacy of individuals (“you” or “User”) who visit our websites, use or access our games on mobile devices, PCs, or other platforms (“GENMU Game(s)” or “Game(s)”), and/or use our services (“GENMU Services” or “our services”).
This Policy describes why and how we collect, store, and use your personal data, and the choices you have regarding it. By using our websites or Games, you acknowledge that you have read, understood, and accepted the following terms. If you do not agree with any of these terms, some basic functions in the Game may not work properly.
The minimum age to create an Account ("Account") is 13. If the age of consent for data collection is higher in certain countries, we require parental or guardian consent before creating an Account.
We may amend the Policy periodically. We will notify you by updating the date at the top of this Privacy Policy. If any material changes are made, your consent (or parental/guardian consent, if applicable) will be requested again. By continuing to use our Services, you agree to the updated terms. If you disagree, please stop using our Services.
1. What Data We Collect and Process
(1) Data You Provide Directly
i. Account Data: Email address, password, username, nickname, profile picture.
ii. Customer Support Information. Data from support interactions, such as purchase details,
device info, user ID, and chat data.
iii. Additional Data: Information from discussions, feedback, surveys, or events (e.g.,
name, ID number, address for prize distribution).
(2) Data We Collect on an Ongoing Basis
iv. Guest Login Information: OpenID for each guest login.
v. IP Address: Used to determine location, manage regional restrictions, and resolve
account
disputes.
vi. Transaction Information: In-app purchase details (e.g., order number, product, cost),
device info.
vii. Usage Data: Gameplay data, game behavior, log information, statistics.
viii. Device Data: Device name, model, OS version, unique identifiers.
ix. Security Information: Data for ensuring game security and fair play.
x. Advertising Information: Data to track ad success and maintain service security.
(3) Data We Collect from Third Parties
i. Social Media Information: Data from connected accounts (e.g., Google, Apple).
ii. Other Third-Party Information: Data from sources like ad networks.
2. Why We Collect and Process Your Personal Data
(1) We collect, use, store, and process your personal data based on:
Lawfulness, fairness, and transparency;
Your consent (which may be requested periodically);
Legitimate purposes;
Relevance and necessity for these purposes;
Ensuring security of your data;
Compliance with our Terms of Service and provision of our Services;
Legitimate interests;
Compliance with legal and regulatory requirements.
(2) We collect and process your personal data to:
Manage access to our services;
Analyze and improve our services, including user support and security;
Correct errors and address user preferences;
Develop new services and enhance user experience;
Verify and confirm payments;
Deliver relevant advertising;
Facilitate communication and enforce policy compliance;
Personalize your experience and provide updates;
Protect service integrity, fulfill legal obligations, and enforce our Terms of Service;
Track usage to optimize services and prevent fraud;
Investigate claims, legal issues, and policy violations;
Comply with applicable laws and regulations.
3. Advertisements and Your Choices
Personalized Advertisements:
With your consent, we may use your data to deliver and improve personalized ads and
marketing activities.
We may also use your data for market research or surveys via authorized contractors.
Opt-Out:
You can opt-out of marketing communications by following provided instructions (e.g.,
email,
app settings). For instance, disable push notifications in app settings (iOS/Android).
Consent Withdrawal:
You can withdraw consent at any time, which will not affect the lawfulness of data usage
prior to withdrawal. We do not target minors with advertisements.
4. Sharing Your Personal Data
Direct Identifiers:
We do not share personally identifiable data (e.g., name, email) without:
i. Your consent;
ii. Legal requirements or law enforcement requests;
iii. Preventing harm or investigating illegal activity;
iv. Protecting vital interests or public security;
v. Business transactions (e.g., sale of assets).
Non-Identifying Data:
We may share anonymized or aggregated data with third parties.
Specific Sharing Scenarios:
i. In-Game Users: Your profile and in-game activities may be visible to other players
based
on privacy settings.
ii. Authorities: We may disclose data to comply with legal requirements or protect our
interests.
iii. Related Companies: Shared for support, marketing, or technical operations, adhering
to
this policy.
iv. Business Transfers: Data may be disclosed in business transitions.
v. Analytics Providers: Data shared with services like Appsflyer and Firebase for
analytics.
vi. Logistics Providers: Address and phone number shared for prize delivery.
vii. Third-Party Service Providers: Data shared with providers for login, payments,
customer
support, cloud services, and other necessary services.
Contractors may have their own privacy policies. Please refer to their websites for
details.
5. Cookies and Similar Technologies
By using our Service, you consent to our use of cookies and similar tracking technologies to
collect information for analyzing trends and administering the Service. Cookies are small
data files placed on your device to remember your preferences and activities on our
Service.
Managing Cookies: You can control cookie use through your browser or mobile device settings.
If you disable cookies, some features of the Service may not function properly, such as
signing in or accessing certain features.
Personal Data: If cookies are linked to personally identifiable information, we treat this
information as personal data.
For more information on managing cookies, refer to your browser or mobile device’s help
resources.
6. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which
it was collected, comply with legal obligations, resolve disputes, and enforce
agreements.
Data Deletion: Upon expiration of the retention period, we will delete, block, or anonymize
your personal data as required by law.
User Requests: If you request to remove or delete your data, we will evaluate whether it is
necessary for our legitimate business interests, such as legal compliance or dispute
resolution. Removing or deleting data may impact your ability to use certain services.
7. Sensitive Personal Data
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through our Forums, Social Media, Service or otherwise to us. If you send or disclose any sensitive personal data to us when you submit user generated content to our Forums, Social Media or Service, you consent to our processing and use of such sensitive personal data in accordance with this Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such user generated content to our Forums, Social Media, Service or otherwise to us.
8. Securing Your Data
We prioritize the security of your data and implement a range of measures to protect it from
unauthorized access, loss, destruction, or alteration. These measures include
administrative, technical, and physical safeguards such as access control and
encryption.
However, please be aware that no method of transmission over the internet or electronic
storage is completely secure. We recommend you take precautions to protect your personal
data, including using strong, unique passwords, securing your browser, and avoiding sharing
personal information unnecessarily.
In the event of a security breach, we will notify you electronically and may post a notice
on our website. We will also report serious breaches to authorities and cooperate with them
to prevent further harm.
9. Age Limits and Children Protection
You must be of legal age in your jurisdiction to use our services. If you are underage, you
must have consent from a parent or guardian to use our services.
We do not knowingly collect personal data from children without parental consent. We
encourage parents and guardians to supervise their children's use of our services and to
prevent them from disclosing personal information. If we discover that we have collected
such data, we will delete it promptly. If you believe we have data about a child, please
contact us.
10. Contact and Complaints
For any questions about this Privacy Policy or to address concerns about your personal data, please contact us at Connect@gmgm.co.jp.
SUPPLEMENTAL JURISDICTION-SPECIFIC TERMS
Certain jurisdictions have additional legal requirements for users of our Game Services. If you reside in one of the jurisdictions listed below, the additional terms specified under your jurisdiction will apply to you alongside the general terms outlined in our privacy policy.
California
This section applies to California residents under the California Consumer Privacy Act of
2018 (“CCPA”).
Collection and Disclosure of Personal Information
In the past 12 months, we have collected and disclosed the following categories of personal
information:
● Identifiers: Username, open ID/user ID, nickname, IP address, device ID, operating
system, device type, email address, and social media profile.
● Service Usage Data: Gameplay data, in-game interactions, and geolocation
information.
● Commercial Information: Transaction details, such as products purchased and their
cost.
● Customer Support Information: Information related to customer support and security.
● Other Information: As described in Section 1.
We have not sold personal information of California residents as defined by the
CCPA.
California Residents' Rights
Right to Opt-Out: California residents can opt-out of the sale of their personal
information. We do not sell personal information of residents under 16 years old.
Right to Know: California residents may request, free of charge, a copy of the personal
information we have collected about them in the past 12 months. This includes details on how
we handle their personal information. To make this request, email us at Connect@gmgm.co.jp.
We will respond within 30 days. You can make this request up to twice every 12 months.
Right to Deletion: California residents can request the deletion of their personal
information, except where exemptions apply. To make this request, email us at
Connect@gmgm.co.jp. We will respond within 30 days.
Right to Non-Discrimination: The CCPA prohibits discrimination against California
residents for exercising their rights under the CCPA. Discrimination may exist where a
business denies or provides a different level or quality of goods or services, or charges
(or suggests that it will charge) different prices, rates, or penalties on residents who
exercise their CCPA rights, unless doing so is reasonably related to the value provided to
the business by the residents' data.
Financial Incentives: We do not currently offer financial incentives related to the
collection, sale, or deletion of personal information.
Shine-the-Light Law: We do not share personal information with unaffiliated third parties
for their own direct marketing purposes unless you agree to such disclosure. If you believe
your information has been shared, contact us to request a list of third parties with whom we
have shared your information. You may make one request per year.